Questions

How do I order?

Send us an email at hello@nossoparaiso.com saying what you want and how many, or fill in the form on the contact page, which opens an email for you with the details already in it.

We reply within a couple of days with a total including postage and bank transfer details. Once it is paid we post on the next Tuesday. There is no checkout on this site and no card payment, because at ten preserve lines and a few hundred jars a year a shop system would cost more to run than it would carry.

Is there a minimum order?

Six jars or bottles, mixed however you like. That is not us being awkward, it is postage: a box of two costs almost the same to send as a box of six, and a smaller order means you pay more per jar for shipping than the jars are worth.

If you are local and want to collect, there is no minimum. Say so in your email and we will arrange a time.

Where do you ship, and what does it cost?

Mainland Portugal and mainland EU. We do not ship outside the EU, mostly because of the customs paperwork on food at our scale.

Mainland Portugal is 6.50 euros for up to six items and 9.00 euros for up to twelve. Mainland EU is 18.00 euros for up to six and 26.00 for up to twelve. Madeira and the Azores we quote individually, because it varies more than we can put in a fixed price.

Lemon curd is the exception. It has eggs and butter in it, it keeps four weeks refrigerated, and we only send it within mainland Portugal and only between November and March.

When will it arrive?

We post on Tuesdays, which means an order paid on a Wednesday waits nearly a week before it moves. That is deliberate: it stops anything sitting in a depot over a weekend.

Within Portugal it is usually two to three working days after posting. Elsewhere in the EU, five to ten. We send a tracking number when it goes.

What is actually in the jars, and what about allergens?

Every product page lists the full ingredients, and the lists are short. Most of them are fruit, sugar and lemon.

The important one: almond butter is almonds. Everything we make is made in the same kitchen, which handles almonds constantly, so we cannot describe anything here as nut free and we will not.

Lemon curd contains eggs and dairy. Honey is not suitable for children under twelve months, which is true of all raw honey. If you have a serious allergy, email us before you order and we will tell you plainly whether we can help.

Can I visit?

Through a harvest day, which is how we do visits. There are four of them across the year and they run on set dates with small numbers.

We do not do drop in visits, tours or tastings, and we do not publish the address. It is a family home as well as a smallholding, and four working days a year is what we can do properly without it becoming something else.

Do the harvest days run in bad weather?

It depends which one, and each day page says so plainly.

The orange picking morning runs in light rain and we hand out waterproofs. The preserving day is indoors and runs whatever happens. The fig afternoon runs in rain, which is rare in August, but we cancel it if the forecast goes above 40 degrees.

The olive day is the one we cancel for rain, because wet nets do not work. If we cancel you get another date or all your money back, and we tell you by the Thursday.

What if I need to cancel a place on a day?

More than seven days before, you get the full amount back. Inside seven days we refund half, because with groups of six to twelve an empty place is one nobody else could take.

If we cancel, for weather or anything else, you get everything back or another date, whichever you prefer. That is the whole policy and it is also in the terms.

Can I get a refund on a jar?

If something arrives broken, or a lid has not sealed, or it is not what we described, tell us and we will replace it or refund it. A photograph helps and we will not make you send anything back.

We cannot refund preserves simply because you did not like them, which is standard for food, and it is also why the product pages describe the taste as bluntly as they do. The marmalade really is bitter and the oil really is peppery.

Do you sell fresh fruit, and who are the days not for?

Fresh fruit is sold locally and it is not on this site, because posting fresh oranges across Europe is not something we can do well.

As for the days: the olive day is seven hours of physical work and is not right for anyone who does not want that, or for children under twelve. The fig afternoon is 35 degrees in August. The terraces are steep and uneven and we cannot make any of the outdoor days accessible to someone with limited mobility.

None of the days are tours. There is about ten minutes of explanation and then you work. People who want that tend to love it, and it is worth knowing in advance which you are.